Disappointed, the chocolate was ordered as a gift and I chose 24 hr tracked delivery. Website said you were operating as usual even in these difficult times. Order received and confirmed in a speedy manner. 3 consecutive days I had to chase for confirmation that it had been sent, which even after day 3 it hadnt been. 3 different chat people - Ben, Abi and Anna, emails from Sonia all said different things. In the end I telephoned and spoke with Tara, who personally sorted my order and emailed me the tracking reference. No refund of the p&p as promised and I cannot rate your chocolate as I havent tasted it. Hopefully this is just a blip due to the current world circumstances. Wishing your business the very best.