I got full insurance for a trip and had a small accident - scratches on the side of the car. This was on 09/17/2023. I did everything correctly, I paid what was charged to me by the rental company on the spot, with the promise that I would receive a refund from the insurance company - after all, I paid the most expensive insurance for this. I still haven't received it to this day! It's been a month and a half, they claim that there was a disagreement with the rental company (which is not my problem, I did everything correctly and they should have to pay, not me). And, to make matters worse, they ignore my attempts to contact them!! Ridiculous, so far I'm at a loss of 5000 reais!!! I took out insurance to avoid this type of loss and, for something that was not my fault, I had to pay! I don't recommend it, they let you down when you need it.