If I could put a 0 star I would. I have sent them multiple email enquiries, can't even talk to them on the phone, all their email responses is "we are assessing your claim" with no peace of mind or someone to at least respond back in a human form simply explaining in human language not robot or automated set responses so I can be assured I am being looked after. My claim total is $32k estimate and not a single cent of care is shown by these people. I have tried to be nice and email them very kind and professionally however it seems that other communication pathways are needed. My booking reference is GA4B-X5NX-INS and my name is Ehsan Alfsiawashi. This is madness imagine being out of pocket $32k because the hire car demanded their money to be paid which I did and paid them assuming I have rental cover and I would be protected as advertised. I need this resolved right away.