We rented a rental car in Cyprus from Germany via Holidaycheck, which included Rentalcover as an insurer. Unfortunately, one tire was flat from one day to the next and the repair costs only amounted to 35.70 Euros. Rentalcover asked for countless proofs and was not satisfied with anything, even though I had completely submitted the requested contract documents provided to me by the rental company, just to be able to reject this minor claim. It really couldn't be any more petty, I've never experienced greater customer unfriendliness. Not a hint of accommodation.
For us it is clear that we will never rent a car again where Rentalcover acts as the insurer.
1 year ago
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