I am writing to formally express my deep dissatisfaction with the lack of support and service I’ve received from your company. Despite multiple attempts to contact your team via email regarding my claim (Claim Reference: 6678-mddx-ins, I have yet to receive any acknowledgment or response. In addition, the car rental company has also reached out without success. The fact that RentalCover offers no phone number or live support makes this situation even more frustrating and unacceptable, especially for a company in the insurance sector where timely assistance is critical. It has become evident—both through my own experience and through numerous reviews from other customers—that there is a recurring pattern of ignored claims and lack of communication. Many customers, like myself, are forced to turn to their personal insurance due to the complete failure of RentalCover to honor its coverage promises. This is unacceptable. I am requesting the following: A full update on the status of my claim A direct point of contact for further communication Immediate action to process my reimbursement or clearly explain any delay If I do not receive a response within 5 business days, I will be forced to escalate this matter by filing a complaint with consumer protection authorities and disputing the charge through my credit card provider. I expect a professional and timely resolution to this issue.