Juan Alberto Cruells
On June 8, 2019, we rented the Mercedez Benz MB.GLA 180.UL car, registration 8130KTN, the rental contract N ° 6034803924, the reservation number 1103732923. The car was removed at the Madrid Atocha RENFE station. On the same day, we traveled to the city of Córdoba (Spain), when we arrived there, we were going to our hotel Hostal Almanzor, it was within the restricted traffic zone. Arriving at the corner of Pje.Sta Teresa Jornet streets and Amador de los Rios street, our GPS told us that we should turn right to reach our hotel on Amador de los Rios street, we saw a sign indicating that It was a street of restricted traffic, but as a car had just passed we thought they would notify the hotel so as not to have a fine. The surprise was that when we started to turn towards Amador de los Rios street we felt a strong blow to our forehead. The surprise was that a steel cylinder had been lifted from the ground, which was later explained to us by the police who told us that this “Pomona” caused many daily accidents, that day it had already broken 4 cars. We did not know that we had to notify which hotel we were going so that Pomona would not rise. Then we saw on the internet that in the city of Cordoba the 4 pomonas that exist caused many accidents. In our case we could not continue with the car because we broke the radiator, the cooling water was lost and the bumper (bumper), we replaced the car. I paid for premium insurance on the Rentalcar website and I hope they will pay the full amount of the claim. The repair amount of the workshop report was 2789.80 Euros, on the first invoice that Europcar sent me on August 7, 2019 (invoice / invoice: 100619911056) the value for damages was 1258.40 Euros, this was the value that I requested to Rentalcover and that was already paid and deposited on August 30, 2019 in my account. On September 18, Europcar sent me a new invoice for 1531.40 Euros, (invoice: 100620193556), which I loaded on my Visa card. This new charge corresponds to the balance of expenses for missing damages (2789.80 - 1258.40 = 1531.40 Euros). The system does not let me fill out a new claim for RENTALCOVER with the same number (0Q9J-E3LQ-INS). I already sent an email to Rentalcover but they still haven't solved my order. To avoid this problem I recommend taking out the insurance of the company where the vehicle is rented.
4 years ago
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