I had an accident in New Zealand, while refuelling, they had a type of petrol which I didn't know existed in the world (called Go Clear), in my driving experience, I only knew unleaded and diesel. Unaware of what was Go Clear (thinking it was unleaded, since there was no signs), I put 1dollar worth, because the gun was slow, so changed to another one unleaded. then the car started playing up, called the rental company to notify immediately, rental car got replaced on the same night. Still unaware of what happened until I got the bill of more than 4000 dollars, then the report says I was refuelling with wrong petrol, which I did not even know existed in the world. Started googling and it seemed that others had same kind of accident, even the local insurance changed their policies to cover these accidental damages. The end was that I was hit with a hefty bill for this accident that Rentalcover said they were not covering because I breach the agreement with rental company for negligence, which I contest from the bottom of heart, I had always been good with rental cars around the world and had a excellent record with zero accidents, except this one. Very disappointed. Also I sent 2 emails pleading for reconsideration but no replies. It is also impossible to get some other contact forms other then the email that I got... Not what I expected when opting for Full Cover and paid for not being covered.