My first time with RentalCover, which was for a car rental in Tasmania. I had a very small accident and had to pay the full excess with the car rental company as they needed to claim from a third party car rental company. I submitted a claim with RentalCover immediately and they were following up diligently, reminding me of what's missing from me (final invoice upon settlement with the third party). The car rental company took more than a month to finalise the amount I needed to pay, and when I submitted the final invoice to RentalCover, my claim was approved very quickly. There is no phone support so all communication is done via email. It made me nervous initially as I hadn't been through the claims process. Having had this positive experience now I will definitely go with them again in future.