I am so devastated by what happened when I booked my rental car online for a week in my hometown of Auckland .. when I completed the booking for a really cheap deal on a car, a window popped up about insurance and I purchased it thinking it was in addition to my deal with the rental company. When I completed the transaction another window popped up explaining it wasn’t part of the car rental company, but was RentalCover.com .. I contacted them by email immediately and requested an immediate refund and they declined me! They said I could have a credit. When I picked up my rental car today I had to buy another insurance policy with the company so as not to incur the $2,500 excess if I had an accident or incurred damage. In case of any incident I would have to pay the excess to the rental car company and then try to claim it from RentalCover.com, but I’m a beneficiary and have no money. I use a credit card but only ever have a few hundred dollars credit available so I can’t take that risk. I am so upset because I can’t afford two insurance policies and I think it’s dreadful of RentalCover.com not to refund me and to use trickery on the website in the first place! They should clearly state who they are but they don’t. I think they are dishonest doing this and they ruined what could have been a good experience. I’m back in Auckland to look after my 2 nieces who both have Downs Syndrome so now I have less credit available to use for them. Sad but I will still make sure my nieces are happy this week.