Having a dress as a gift I somehow lost the receipt , probably as I have had wardrobes of Roman clothes in the same size thought it would fit . Well of course it didn’t 😬 I only wanted an exchange never had a problem it was even in the Roman bag tags still on No chance no way would they let me . Worked for Roman for several years , sold thousands of pound s of clothes for them . Never a problem when I worked there, as long as it was in sellable condition , you could always exchange without a receipt but not a refund . Anyway out of disgust I went to the charity shop a few doors away and handed them the dress , my loss their gain 😤