Received this reply from Roman Originals, while there was no delay in taking my money, I have had to chase up acknowledgment of return and my refund- Good Afternoon, Thank you for your email. Your parcel was received back in the warehouse on the 06/05/2022. Please note returns can take up to 21 working days to be processed due to unforeseen circumstances. Once we have processed your return we will notify you via email. Please bare with us we are try to work as fast as we can to process your return. Kind Regards, Roman Customer Services This was cut&pasted so spelling mistake and unprofessional layout etc are sic. Notice not even an apology! I am also unable to unsubscribe from the bombardment of marketing emails from them, I complained that the unsubscribe link does not work! But they ignored that part of my complaint.