Similar to all the other messages here I have returned a dress over a month ago and no sign of the refund despite sending numerous e-mails. About 2 weeks ago I did get through on the phone, was fed a pack of lies, and since then can't get a phone connection. I have another (faulty) dress to return but am reluctant to in case it goes into the refund black hole as well so overall I'm over £100 out of pocket. DO NOT USE THIS COMPANY. The customer service is appalling - even the CEO Rick Christo rick@romanoriginals.co.uk hasn't replied when I emailed him directly. They clearly are in financial trouble.