Same as everyone else it seems, after contacting Roman 3 times on their dedicated form regarding my return I finally got a email back saying they received my parcel on the 24/4/22 & to please wait up to 21 days for a refund, still waiting, They are in fact contravening the "Consumer Protection Rights "which states refunds should take no longer than 14 days ,bearing that in mind many of us loyal customers were quite understanding & prepared to give them longer but enough is enough now GIVE US OUR MONEY !!! .I've also tried the "Resolver Co.Uk" a free service recommended by the "Money Expert" waiting to see outcome of this !!! Needless to say I'm another customer who won't be buying from them again.