I returned 2 parcels on the same day. 1 has been refunded the other 1 has not .. the 2nd parcel was not the order I asked for and it’s funny how that’s not been refunded. I have sent 3 messages and they have responded with they have a outage for their refunds and moved to a new warehouse and working to get refunds processed. Going to have to dispute with my credit card company as statement due to be paid next week. It’s ok them saying will be refunded but it’s over £200. I shopped a lot with RO but this has put me off ordering now and they have lost a customer.