Having read all the reviews below, it is clear that my attempts to get any level of customer service and refund will be wasted. I have spent £200 on 3 dresses. One is fine, one is faulty and one is not required. The latter was as a result of the online ordering system overriding my request and sending me a dress I do not want. Like others, I have had no joy in getting any response from the message portal, despite it saying a response will be made within 48 hours. Clearly, this is a company which is either in trouble or is only interested in sales. Customers are definitely not important to them. A profitable company is one that has returning customers. Sadly, Romans is not one of them and customers like me will not be returning.