It is sad to rate Roman so badly, as their clothes are good quality. However, I have decided not to buy from them again, as I find it absolutely ridiculous that refunds are only issued as gift cards! Is this even lawful? I have bought clothes for myself in the past but recently bought an item as a present for my mother in law. The dress did not suit her and had to be returned. The refund could only be issued as a gift card so I am now out of pocket; having spent on the dress and having to buy an alternate present. I know I can use the gift card for myself, sometime in the future but I would prefer the money back in my account! I imagine Roman lose many customers because of this unwavering policy. They have definitely lost my custom.