I sent 2 parcels back on the 19th December, both to Roman. One arrived and I received a refund but the other I have not heard anything. I understand over Christmas period things were taking longer but I have emailed twice and no response despite getting an email to say they would respond in 24 hours. I can’t get through on the phone I’m either number 40 or there is an answering service! I have purchased many items over the years and this is so disappointing. Please improve your customer service and respond to loyal customers.
2 years ago
Roman Originals has a
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