This must be the worst business I’ve ever known where customers are not receiving a refund for goods returned. My items were sent back on 28th June 2023 and I’ve still not received my money back. I’ve sent emails and received a ticket number, obviously automated, as they all say the same thing that they’re a backlog of emails being received and refunds will take longer than usual. I’ve phoned them and it’s like an answer service that then disconnects. I’ve sent a registered complaint and to date no reply and no refund. It appears I will need to contact Trading standards next. Absolutely disgusted and will not buy again be warned! It’s now 9/9/23 and still no refund.