I have had a very poor experience from them. Ordered some dresses on line on a Sunday evening. Got immediate confirmation of my order and payment made to them. Great I thought. By Friday no sign of my dresses so I rang their customer services - only to be told that my order had not even been dispatched from the warehouse. The reason given was that because there was several items they wanted to make sure that the parcel was secure!! The lady told me that her Line Manager would ring me the following day to explain why my order had not been dispatched. Clearly they had somehow forgotten to process my order and now 2 of the dresses were no longer in stock. When I queried again my order the lady told me that she would process my order for next day delivery but it may not arrive as the following day was Saturday. I was offered free returns on my order and a 20% discount on any further order. Needless to say I won't be ordering again from them. They have just lost a customer.