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Linda
BE CAREFUL when buying anything from this store. If you change your mind they WILL NOT GIVE YOU A REFUND. I tried to return two items two days after I had bought them - I had the receipt and they were in exactly the same condition as when I had bought them, ie. unworn with tags on. Their policy is to offer you a gift card to spend at their store within the next 12 months and that's it - take it or leave it, no cash refund. I phoned their Customer Services to make a complaint as I was so surprised at their outdated policy. I got nowhere with this and was told my complaint would be escalated and was promised a call back from a team leader within 2 days but the call never came - nothing. They are not interested once they have your money - all they do is hide behind their ridiculous company policy and you are left with clothes that you don't want whilst they keep your cash. I for one will never shop in Roman Originals again and I have warned friends/family/colleagues that if they purchase something from this shop and change their minds they can whistle for a refund. There are plenty of other clothes shops out there that happily give you a refund if you need it - Roman Originals should take a leaf out of their books and lose their outdated policy.
7 years ago
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Roman Originals has a 1.8 average rating from 864 reviews