I used to shop online with Romans quite frequently .But last time its worst experience and I dont think I would buy anything from Romans again. Staffs at Staines are worst.Most unfriendly. I went to return one of my online purchase as it was not the right fit. I was happy to exchange the purchase with gift card. But the staff said she cant do it on Saturday and they made me come again on Sunday. The same lady was there and she was so complaining about the policy their shop have and treated us so badly. Im going to exchange the money I spent.But the lady there treated as if Im getting her money. Never again in Romans!!!! Return policy is worst and staffs are very bad atleast in Staines branch.