I am loathe to tick even 1 star. 0 would be far more appropriate.
I purchased a black glitter jacket to wear over the Christmas holiday. Whilst I expected there to be some shedding of the glitter, I certainly did not expect to cover myself and everybody around me plus the carpets and furniture. The shedding was so excessive that I had to return home to change into something less embarrassing. The staff in the Burton-on-Trent store were obviously speaking from a well rehearsed script to address this problem as was the person who answered the phone in your customer services department.
Fortunately I still had the label that was attached to this garment and managed to find the stick on notice that customer services mentioned, well hidden might I add in the inner fold that the glitter may transfer. Definitely not a part of the original printed label, so I assume this is something you have done to cover yourselves from what I can only imagine to be numerous complaints. As Scrooge would say, "Roman Originals, bah humbug."
I will never shop in any of your stores again!
6 years ago
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