Anonymous
Love your clothes which I normally purchase on line. I went into the Solihull store yesterday 31st October 2019 and purchased (in cash) 3 items totalling £123.00. I didn't try on in store as I had an appointment to get to and was running out of time. I tried them on at home on the same evening. The two tops were too large and the jump suit was too short. I have re-ordered the tops online in a smaller size so will have to return the three items to store. I have found out from other reviews you do not refund but give a gift card. Why? This is my hard earned money not yours and you will have the goods to put back in the shop and sell to someone else. This was not explained to me when I paid for the goods - why not? Had it been I would not have purchased the goods. I certainly won't be buying from Roman Originals again and will not recommend to anyone for the above reasons. You are the only company I know who adopts this totally out of date and unfair return/refund policy.
4 years ago
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Roman Originals has a 1.9 average rating from 750 reviews

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