I bought 2 pairs of cropped trousers online and as I had just moved house I didn't alter my address. I realised that I had done this immediately after placing the order and emailed Roman to ask them to send the items to my new address. I had no reply so I continued to email them. I was then told that they had been delivered to my previous address. They will not refund or replace the items which I think they shouĺd as they were informed well before despatch. They suggest that I collect the items from my previous address which is 100 miles away. They are so unhelpful and I am now out of pocket. Will never shop there again.