Absolutely despicable customer service. I ordered a bike on 12 July and paid for premium delivery. Speaking to their sales agent, he mentioned it would be shipped on the 13thnand that I would receive a shipping notification. This came and went and I received no email. I followed up on the 14th and was told I'd receive a call. However I was left hanging with no response to my emails. I subsequently called customer service nearly a dozen times to find out the status of my bike order. For the first couple of time, I was passed on with "someone will contact you shortly" but lo and behold no one ever did. Three seperate times I was told the bike had been dispatched! It was supposed to be with me early this week. Today is 22nd July and I've called again to find out that the bike has STILL NOT been dispatched (despite being told it had!). I was even called by a sales manager who confirmed it had been. I have called again today only to be told that that "dispatch team" is looking at the order and it MAY be dispatched today. What an absolute disgrace - the customer service representative I spoke to was so unhelpful and abrupt in her responses. She could not confirm if I would even receive a response today to my request to let me know if it had or had not been dispatched. She also mentioned that I would now have to reconfirm my delivery? What that meant she could/would not elaborate! I had paid £100 for premium fast delivery and it is now two weeks in and I have yet to even receive a coherent response from Rutland ok whether they even have the bike and whether it would be dispatched. I suspect they have been untruthful in their stock availability and are delaying until the bike is available.