Rutland Cycling Reviews

3.75 Rating 4 Reviews
75% of reviewers recommend Rutland Cycling
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"I paid ~£1,100 for a carbon bike from Rutland. The frame was damaged by the chain coming off 6mths later. I was told the damage was caused by "mechanical failure". I was somewhat surprised that a bike could not cope with the chain coming off(after all this is not an unusual form of mechanical failure) and even more surprised when I was initially told that it'd cost me £375 (+VAT) to buy a new frame. After much debating with them their offer was changed to replacing the frame with a spare carbon frame they had kicking around but still feel appropriate to quote me £250+ for the privilege. Their response is they can't do anything because their suppliers won't cover it. They for some reason appear to be missing the point that I bought the bike from them, not their suppliers and they have a responsibility to have supplied a bike that was fit for purpose (not a bike which cannot withstand a chain coming off). Very disappointed with the bike and very disappointed with Rutland Cycling. I did not find their customer service to live up to what they state on their website under their mission statement. This whole experience with them has caused me a lot of stress and inconvenience."
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Posted 3 weeks ago
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"Very helpful, quick repair service! Thank you!"
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Posted 6 months ago
"I was on the lookout for some Winter cycle clothing and found the ideal site at Rutland Cycling great quality, prices and excellent customer service"
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Posted 10 months ago
"Excellent products which arrived well packed and promptly."
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Posted 1 year ago
Rutland Cycling is rated 3.75 based on 4 reviews

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