Rutland Cycling Reviews

3.75 Rating 4 Reviews

75% of reviewers recommend Rutland Cycling

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"I paid ~£1,100 for a carbon bike from Rutland. The frame was damaged by the chain coming off 6mths later. I was told the damage was caused by "mechanical failure". I was somewhat surprised that a bike could not cope with the chain coming off(after all this is not an unusual form of mechanical failure) and even more surprised when I was initially told that it'd cost me £375 (+VAT) to buy a new frame. After much debating with them their offer was changed to replacing the frame with a spare carbon frame they had kicking around but still feel appropriate to quote me £250+ for the privilege. Their response is they can't do anything because their suppliers won't cover it. They for some reason appear to be missing the point that I bought the bike from them, not their suppliers and they have a responsibility to have supplied a bike that was fit for purpose (not a bike which cannot withstand a chain coming off). Very disappointed with the bike and very disappointed with Rutland Cycling. I did not find their customer service to live up to what they state on their website under their mission statement. This whole experience with them has caused me a lot of stress and inconvenience."

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Posted 3 weeks ago

Are you Rutland Cycling? No one is perfect. Reply to this negative review and show your potential customers that you value the feedback Rutland Cycling receives and that when things do go wrong you do your best to put things right. Reply Free

"Very helpful, quick repair service! Thank you!"

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Posted 6 months ago

"I was on the lookout for some Winter cycle clothing and found the ideal site at Rutland Cycling great quality, prices and excellent customer service"

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Posted 10 months ago

"Excellent products which arrived well packed and promptly."

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Posted 1 year ago

Rutland Cycling is rated 3.75 based on 4 reviews

Rutland Cycling Reviews

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