I had a £3000 bike delivered to me on Friday 19th June 2020. After removing the bubble wrap I noticed a deep large scratch on the downtube. I called immediately and after waiting almost one hour I got to speak to someone. First of all they said that touch up paint may solve the problem. I was not happy at this suggestion so they asked me to send photos of the damage. 4 days later I received a reply saying they could offer me £50 worth of reward vouchers (have to spend with Rutland Cycling). Again I was not happy and told them. They came back with an offer of £100 instead. I told them that this was an insult and requested a return. This was arranged with the damaged bike being delivered to them on Monday 6th July. Almost 2 weeks on and I still haven’t received an acknowledgement of the return or what is happening with my Cyclescheme voucher that I used to purchase the bike. It is now the 19th July, exactly 1 month after receiving the damaged bike. I have no bike, cannot reuse my cyclescheme voucher and am totally fed up with Rutland Cycling customer service. It as appalling! Emails take days to get a response and wait times on phone calls are unbelievably long, that’s if you’re lucky enough to get through! I have copied the M.D. and a CEO in to my emails but they obviously don’t care either as I’ve had no communication from them. I’ve also tweeted but not had a single response that way either. I’m at my wits end! I have no further avenues to explore and just have to wait for Rutland Cycling to get on with it. Who knows how long that will be!?! PLEASE DO NOT USE this company if you value good customer service.