Nightmare customer service. Do not use Rutland right now to get a bike I order a bike at Rutland, and I was very excited for it to arrive. I paid nearly 1k for it, and while it was a bit out of my price range, I decided to go for it. When I got it, the bike was damaged in multiple spots. Big divots and scratches on numerous places, and I was very upset. It's been over 1 week with zero help from Rutland. Their customer support and service has been absolutely appalling! They do not answer the phone, and they ask to email with an SLA time of 2 days. It's now been 10 days with no help from customer service. I will never buy a bike or any product from this company ever again. To not prioritize customers that make a big purchase and get a substandard product, is so upsetting to me. I now have an expensive bike that is sitting in my flat and can't use it until I hear back and get this problem solved. After over 10 calls and 8+ emails, I still have yet to get any support or help. I'm SO UPSET and disgusted. I would never treat my clients this way, and I would properly prioritize complaints and problems as they come in. I can't believe this, and I likely will end up just returning the bike for a full refund given how upset I am. I feel helpless with no help or support.