Ordered a bike for next day delivery on the 31st May, the bike didn't arrive. I complained and was then promised it would ship on the 2nd June for next day delivery, it didn't arrive. I checked the tracking on Monday the 5th June, it showed the bike as not having been collected. Rutland said the driver must have forgotten to 'scan the package'. Seven days later and the tracking showed the bike was NOT collected by TNT, however they refused to refund my £600 'as the bike might be delivered' - so i had to do a chargeback with my card company to get my money back...very poor