Custoemr services is shocking!!! I bought my daughters first Raleigh bike online from Rutland, all appeared fine upon delivery but when my 3yr old daughter came to ride it in the summer the tyre was flat. After unsuccessfully trying to pump up the tyre I contacted customer services. I found them very patronising right from the start basically intimating it was my fault that my daughter hadn't rode it so the inner tube must have perished (over the 3 months it was kept in my house in my dining room) but eventually they agreed as a "good will gesture" to send me a replacement inner tube. The inner tube came and when changing it the problem became more apparent - a 16" inner tube had been put in a 12" wheel. I fed back to customer services expecting them to apologise and take this up with the manufacturer but instead I was told that this was completely fine. A 16" inner tube in a 12" tyre on a brand new bike was fine?!! They followed this up by saying I should have reported any problems in the first 5 days after delivery......this is clearly not my fault so why am I being made to feel like I should be grateful for you not providing me with the quality of goods I expect and have paid for? I will not be shopping with Rutland again as they clearly have no care and compassion for their customers and I will be sharing this message with other consumers. I will also be taking the error up with Raleigh myself seeing as Rutland do not see this as a problem and seem to think this is perfectly acceptable.