Well I brought a £6000 emtb from these guys and thought I choose the correct retailer. Well I collected my new addition and was given the bike and a small box of bits and bobs with NO explanation to features of the bike. They were very quick to offer me their maintenance packages which I turned down and that was the end of the interaction....thankyou goodbye!!! Great service NOT! So fitted my pedals and headed out to a very mild DH track to get a feel of my new beast!! Got a third of the way down and the hadle bars turned and threw me off the bike at which point I broke a thumb!! I finally got the bike back to my van and took it to my own certified bike mechanic who pointed out that ALL my cables where fitted twisted and not positioned correctly into the frame. He also highlighted that the torque settings had not been applied correctly hence why they came loose. BIKES ARE MEANT TO BE RIDEABLE STRAIGHT FROM THE STORE IM LUCKY I DIDNT GO STRAIGHT ONTO MY NORMAL DH SECTION. IWONT USE RUTLAND AGAIN FOR ANYTHING.