DO NOT order bikes from their web site Purchased a Giant Talon 21 via cycle to work scheme. After a long period of radio silence I called the sales people who promised to dispatch ASAP and gave me an estimated delivery date, then nothing turned up. Called customer care who told me my order was now high priority, then nothing turned up. Here I am a month later paying for a bike that i'm starting to think never existed in the first place. Team were polite enough the few times I actually got hold of them but that is useless if it's all lies. Seen other reviews that suggest offering different delivery dates when you complain is a deceitful delaying tactic to hopefully have the thing you bought in stock in the future.