It is February 2022 and I'm afraid I have to agree with many other reviews regarding customer services at Rutland Cycles being very poor. Phoned sales department and ordered £3000 e bike on 3rd February and although the bike eventually arrived two weeks later in a battered, torn box, I had no order number, no confirmation of purchase, no notification of delivery date and no communication at all despite contacting customer services several times by phone and emails. The pre inspection leaflet was totally blank apart from a squiggle signature on the back and could relate to any bike and there was no other paperwork included in the package. Questions and issues I have raised with Rutland Cycles since , have met with stony silence so far....a shocking way to treat customers. Is any attention paid to these reviews by the company?!!