I have been shopping for years on the internet and my experience from Rutland Cucling, was by far the worst that I have experienced. Communication was unacceptable and response times was unreasonably slow. Their organization is a disaster, they never informed me when my order was sent, and after my persistence, the information they gave me was wrong. Finally, when I pick the bike, it was poorly packed, inside a box of another company, and it had scratches and marks on the stem, the top tube and on the left chainstay.It was also obvious that it was assembled and disassembled and and did not come from a stock. The total mpression I was given was that I was shopping from a neighborhood shop in a developing country. Simply unacceptable!