After purchasing a bike from Rutland cycling online on the 29/05/2020 I was given a ‘estimated’ delivery date of 09/06/2020. 9 day ok it’s not quick but I can deal with it. Delivery date comes no bike, no statues change in order l, no communication. At no point was it made obvious that as I was purchasing the bike there would be a delay. 10/06/2020 go onto their site, click around to see they are experiencing delays. Ok so I’ll give them a call, literally rang several time for the next 3/4 days I couldn’t get thought. While trying to get through I sent two emails and had an auto reply saying it would be dealt with within 48 hours, you guessed it no reply within time scale sent another email to this date I haven’t had a reply to the second email, but it did take a week to reply to my first. So back to bike, order 29/05 - estimated delivery 09/06 deliver 16/06 a week late I can deal with. However when it arrived the state of the box it came in was horrendous! After reading on their website the bike arrive in custom boxes etc etc mine arrived in a seriously battered cardboard box with Rutland Cycling signage but it was held together with duck tape from rips on the ends and corners. In all fairness this could of been the couriers doing. Open box get all the bits and pieces, watched their ‘how to guide’ on how to build the bike handle bars, pedals etc. Read their PDI note and noticed it mentioned I should attached ‘reflectors and Bella’ these weren’t in the box, maybe my bike didn’t come with these items but the wording suggested it did but again I’m just happy to have the bike at this point so didn’t think much of it. Set up the bicycle, sit on it and the tyres are flat I thought this would be an item completed on the PDI but it wasn’t on mine. When I finally had the tyres pumped to the correct PSI, I finally got to use the bike, it was brilliant, prefect size and was prefect for doing the cycle paths by me. I brought a Cube Aim Pro 2020 mountain bike, I’ve been using the bike on parks and cycle paths. Today 21/06, 6 days after receiving the bike guess what, broken. The gear shifter for the peddle crank is touching the peddle wheel. I’m not familiar with bikes so I can only put it like that. I can honestly say it has made me raise questions as to the safety of the bike, how well the PDI was done, and weather Rutland cycling to try and meet their demand are falling short on key areas. I will be calling into their most local store to me a good 40 minute drive to speak to them I store direct to see what the issue is. As I’m still covered by the distance selling act and the product is clearly fault I might just get a refund even tho, you could forgive all of the mess but not until the product breaks/ becomes faulty. This is a mountain bike I brought the closest it got to anything like a mountain is the small hill I ride up in the road! All in all, bitterly disappointed with the service after I placed the order and was left asking questions on the condition it arrived in for it then to break meaning I’ve lost faith in the Rutland and the safety of the bike.