Really bad experience in all departments. Ordered 3 plants in Jan to be delivered in season (early May). Plant pots arrived all broken, basically as a bag of loose soil. Called customer service for refund and was told to send an email with evidence/ pictures, sent those with auto reply stating that due to period of extra busyness, we will respond in 9 working days. Got no response and still chasing for full refund. They are happy to take your payment but no responsibility to deliver with quality. With pandemic now being with us as a daily thing, that can’t be an excuse for lower product and customer services quality anymore.