Natalie Kappas
NOTHING GOOD ABOUT THIS COMPANY!!!!!!! Honestly I’m sick of writing reviews about Securico….if I wasn’t tied in to using them having already paid out a ridiculous amount of money on their cameras, I wouldn’t go near them!!! Having had the cameras for 6 years we decided to upgrade them. £1200 later we’re left with a wrongly positioned camera that shows absolutely nothing at night (really helpful for a security camera!) Having complained on social media as the customer service is appalling and non existent once they have your money!! They finally come out to fix it. 2 grown men claim they are unable to reposition the camera and now have to book us in another day….not even the next day. It seems existing customers mean nothing to Securico and just taking in money from new customers (who clearly don’t know how unreliable and unprofessional you are) take president! You claim the engineer today knew the camera was positioned incorrectly….yet the engineer that fitted it originally clearly didn’t?! So may I suggest some more training for your engineers and certainly for your customer service department. Im at a loss for words at how diabolical your service actually is. Not even an apology on the phone and just the threat of ‘let me speak or I’ll terminate the call’. If this review saves even one customer from wasting their time and money it’s worth it! I will await a manager to contact me to deal with my complaint directly
9 months ago
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Securico CCTV has a 4.4 average rating from 129 reviews

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