I contacted support with the following enquiry: 'Good morning, I'm emailing with regards to my rolling contract for the period of 21st July - 20th August. Unfortunately my experience hadn't been at all as I had expected having experienced many signal black spots as well as multiple situations where the recipient cannot hear me. I'm incredibly disappointed and as a result of the incredibly poor signal, I won't be staying. I therefore ask if you can refund my monthly charge please. Can you confirm this will be authorised? Thanks' After I had done all security checks this is the response I received 'As I see there has been a usage of 9655.50MB on your account and we cannot get it refunded back.' I then repasted my issue to which I am advised that I can have a 50% refund. This is not good enough and I asked for a full refund to be advised that: 'I do understand your concern but as there was an usage on the account of 9655.50MB and the account being outside 14 days cooling off period we cannot process a full refund and we have provided a refund for 50%' I responded with the following: '14 days is never enough to test if a network is good nor bad. Please can you escalate this as I want a full refund. A blocked toilet is technically still usable, doesn't mean it's any good.' I am yet to hear any more.