Avoid SMARTY - Abysmal Customer Service, Hidden Fees, and Delayed Refunds My experience with SMARTY has been nothing short of a nightmare. Attempting to acquire a second SIM card for my existing plan turned into a frustrating ordeal due to their abysmal customer service and hidden fees. Firstly, SMARTY lacks a customer service contact number, leaving customers with no option but to use their Live Chat feature, which proved to be more of a hindrance than a help. After engaging with three different representatives via Live Chat, my issue remained unresolved. The first representative lured me in with a plan advertised at £15 a month with unlimited features. However, upon proceeding to payment, the price suddenly inflated to £20. Despite this obvious bait-and-switch tactic, the representative encouraged me to make the payment, promising a refund of the extra £5. Not only did SMARTY happily accept my £20 payment, but they also informed me that the promised refund could only be processed once I received and activated the SIM card. To add insult to injury, they stated that the refund process would take an additional 5-7 days. This lack of transparency and delay in refunding customers' money is completely unacceptable. Frustrated by SMARTY's incompetence, I had no choice but to escalate the matter with my bank and initiate a chargeback. In conclusion, I urge anyone considering SMARTY to steer clear unless they enjoy dealing with hidden fees, misleading advertising, delayed refunds, and atrocious customer service. Save yourself the headache and choose a provider that values honesty and customer satisfaction.