Your onboarding process is extremely disappointing. My customer experience to date is: - I ordered my sim on 21st of May - I provided my PAC code on my order to enable my number transfer - I received my sim on the 30th of May. - I immediately actioned the transfer process - My phone number was disconnected today 10.30 - I received an email notification today at 14.15 advising that my number had been transferred - I followed the process to the letter, made sure my settings were correct and still no connection - I contacted your message centre today and this was the response that I received… I had read reviews on the poor customer experience through the onboarding experience, and I can now vouch for this. This part of the new customer experience is the most important and in my opinion - SMARTY have failed. I did a lot of research, I took the risk of knowing this was going to be poor and it was confirmed. Using my personal phone for work and now the potential of having 10 days without being contactable - absolutely unacceptable.