Really bad company. Fed up really. Ordered a sim, and got literally no connection on my phone from day 1, no internet, couldn't send texts or make phone calls as I was kept being told "I'm not connected to any service!".. Spoke to the company via chat,extremely unhelpful. They told me to get replacement sim hich came much later than expected. I asked them in the mean time what do I do without a phone, they said I could order a new sim, use that until free replacement sim comes then I'll get refund for buying new sim..however this did not make sense as delivery times were the same..both new and replacement sim would have reached much later..lucky I had a tablet sim with Vodafone so could use that whilst sorting out rubbish Smartys sim company.. not happy at all. I've wasted soo much time, just sitting their waiting for the internet to load.....aaarghhhh