Appalling- avoid - do not move to this provider. I moved yesterday and followed all the instructions including keeping my original number, my face time and I messages showed an issue. When I finally got into contact with a human via web chat. After hours, they identified that they hadn’t requested the number to be transferred over and now it will take a further 5 days (they state 24 hours on there site), in addition the customer service advisor Shabnam, didn’t respond to requests for a extreamly long time and I felt left the chat before my issue was resolved and as I’m writing this it’s now been 3 hours and I’m still unsure if it’s been resolved. I’ve got the transcript. I’d strongly suggest going with a more customer focused and reliable provider.