07/03/20 fitted new SIM, result no service. Chat line was a nightmare and had to wait hours. Eventually advised to get a new SIM which I did. 10/03/20 second SIM fitted, same result. Started Chat again. No communication until 11/03/20 but when it came it was totally inadequate. I went back to my old provider but eventually a very efficient person called Danielle got in touch, apologised, promised to refund my money and gave me a PAC so i could get my old number back. Danielle was the only shinning light in a very dark experience.
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