For the last 6 months i have basically been chucking my money down the drain. the last five months of that were down to my own laziness, i'll admit. the service has been absolutely nonexistent. luckily i've not had to be outside often as i've been dependent on my wi-fi to use the phone for anything other than checking my face out in the camera. contacted Smarty to let them know and their response was effectively, "have you tried putting the phone in rice?". needless to say, i am now (after another two weeks of laziness) in the process of moving to another provider. however, i now can't seem to access the PAC code in order to transfer my number across. what an absolute nightmare! should have known it would be too good to be true with their prices. lesson learned. always chuckle at this line in reviews but, steer well clear. if you have money to waste, using it to light fireworks would literally give you more bang for your buck.