I should have read all the reviews before I ordered online!! Apparently I am not alone with a complaint. I ordered insoles and chose pick up at local store. Order was filled the next day and I picked up the package. I first noticed one of the insoles was dirty - toe marks on it from use. Then I realized they were both for the right foot. Finally realized they were two different sizes. I called customer service. She laughed & said - oh, you don't have two right feet?? I expected some sort of apology. NONE. Just how to print off info to mail them back to head office and then wait 2 weeks and hopefully get a refund. She then wanted to reorder another pair for me. NO THANKS SportsChek.