“No communication, no updates and no delivery. Sport Chek literally just takes your money when you order and then they don't follow up with anything. 9 days after my order I've received no parcel and no updates yet they have charged my credit card.
This is the worst customer service experience I've had in years. It's embarrassing that you are a proud Canadian company.”
“My issue is not with the online ordering or receiving shipping of my order. I am still waiting for a full credit on the shipment I returned to their warehouse on May 14, 2026. The option for returning the order was directly to a retail store (mine was in a busy mall) or to their warehouse (at my cost). No where did it outline the wait time. Very disappointed, to say the least. Next time I will think twice before purchasing from here again.”
“Sports Check, Southridge Mall, Sudbury location. Went in at 7:30 on a Friday night. They close at 8:00. Myself and one other person in the whole store. At least 6 young employees working. They were having a good time socializing among themselves. Walking by me, laughing it up while i m struggling to find the correct shoe size. Totally ignoring me. Wow. Couldn't believe it. Why would you even have that many employees working at that time of day at that location I don t understand. Waste of money on lazy disrespective young people. Non actually working, for the exception of one one man. Lesson learnt, They lost a sell and i went to New Sudbury Mall location Saturday, they have great customer service, and they were busy.
Will continue to shop at that location. Never again at South End location. Still a snutty part of town, with entitled spoiled kids. Good job, mom and dad.”
“Ordered a hockey neck guard received the wrong hockey neck guard. Called them ask them why they sent me a cheaper wrong neck guard. They said human error and that all the items have been sold out. I looked on the site. Multiple stores have the items but they’re unwilling to ship out the correct item and just want to refund money. My whole experience has been very negative last time I received the water bottle that wasn’t packaged properly arrived all dented and chipped looking like it had been run over by a truck. I highly recommend staying away from this company as what you see on the website from my experience has either been not received or incredibly damaged. Don’t expect customer service to try correct the issue without having you jump through a bunch of hoops, and do a bunch of work to get the correct item. They said I,lol have to re-order it from this other company they own to correct issue the company they said to re-order from a company called pro hockey life, which they also own . For me I ordered one item high-end and received a low end item. Just beware. They call it a human error. I call it bait and switch..”
“First order was at xmas, a pair of snowboarding boots for my grandson. I received two different boots in the box.
Second order this week, tried to purchase a pair of men's shoes in store, to be told the courtesy coupon ( for the first mix up!) was only good online! So left store. Ordered online, received the box of shoes with the wrong size inside!! Had to drive 45 minutes to closest store again to exchange, and was told not sure why you were told you couldn't use coupon in store!! I give up Sport Chek, won't be ordering online ever again!”
“Ordering online is such a horrible experience compared to the good to very good experience that I’ve received at the retail stores. Recently bought a set of golf clubs for my wife and got a single men’s club. Customer service did not try in any way to rectify their mistake. Just gave a collective shrug and said return it if you don’t want it.”
“Disappointed with my recent experience. Shipping was slow and tracking barely updated. The product I received was wrong size, and customer service was unhelpful felt like I was just going in circles. Prices seem high for what you get. Will think twice before ordering again.”
“Sportchek in Timmins is an amazing place to work and shop. The team works together and cares for each, as a family. There is no racism as commented, by Manpreet Kaur. Unfortunately, her comment was very racist and untrue. Her only truth was there is no place in Canada for anyone to "spew" these racist comments. I Thank God for the comments from the girls from India, in setting the truth about Manpreets lies.”
“1st time ordering from this company spent almost $200 for shoes and they never got delivered tried calling customer service spoke to John and he didn't seem to care and the conversation was useless. I will never order from this company worst stressful experience and no one cares from the company”
“Very disappointed with my experience. My order was delayed without clear updates, and when it finally arrived, the wrong item was sent. Customer service was not helpful in resolving the issue. I won’t be ordering from Sport Chek again.”
“I ordered a pair of shoes from sport Check and never received them. The delivery time was extremely lengthy, but finally the delivery service claimed they were delivered. There was no delivery photo as proof. I’ve reached out multiple times to customer service with no response. Extremely frustrating experience. I won’t be ordering from or shopping from Sport Check again, I also would not recommend it to anyone”
“There were more employees than customers in the store while looking for golf shoes for my husband but still could not get any continuous service whatsoever! Each person we dealt with either passed the buck or dropped the ball which resulted in our leaving without making a purchase. We didn’t realize that Sport Chek was a self serve business so will not be going back anytime soon. Terrible experience at Deerfoot South location.”
“today I visited Sport Chek location in N.W. Calgary (Market Mall) as I am needing a pair of decent running shoes. Let me preface this by saying that I am Not a great fan of shopping, period. As I entered the spacious, airy Store, I was greeted by a very pleasant employee and without hesitation, offered to help. understanding what i needed, she proceeded to walk with me toward the specific area in the store where Running Shoes were displayed aplenty. She ask a gentleman to assist me. I thanked her. once i made my choice and looking for check-out, she approached once again and in the most thoughtful and caring way, asked if everything was satisfactory and I had gotten what I needed. I must say, this what the best experience I have had shopping in a very long time!
Jennifer, thank you very much!!!!”
“I bought some running shoes at the store on Robson, I was a little unsure of the fit and asked the cashier if I could return if they weren’t comfortable and only trying in my home, he said absolutely. I took them home, wore then for 5 minutes walking up and down my condo hallway, which is not very long..I decided they weren’t right so I returned the next day to the store. The manager looked at the bottom of the shoes and said she couldn’t return they were too worn..TOO WORN?..how is that possible? It’s ridiculous. So I REMIND a you to look at the bottom of the shoes and take a picture when you buy them to prove what they look like when you buy..They can be worn around the store by a lot of people, then it’s blamed on you for wearing them too much.. the returns are completely unfair..so be diligent when you purchase there.”
