Sport Chek Reviews

1.90 Rating 98 Reviews
21% of reviewers recommend Sport Chek
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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Postal Service, Courier
average delivery time
Within 5 Days
on-time delivery
Greater than 40%
accurate and undamaged orders
Greater than 69%
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Over a week
"Horrible experience from Hillside mall sport check. Manager, I am not sure about his name but heard some one calling him Keith. Bad experience with bad manager. Sport check is my favorite store but I will never go there because I was treated so badly and unfairly with that guy."
Posted 1 day ago
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"horrible experienced after they sent me the wrong not shop in this store"
Posted 1 day ago
"Horrible experience. Gave them another chance after my first awful experience. They shipped one item separate, and didn’t ship the others until days later without giving me the option to have them all together. And of course they use Purolator, so you might as well save yourself the time and just have it shipped to their pick up location. Even if you are home, the drivers don’t make any attempt. It’s a pain and a waste of time overall. I will NOT be making anymore purchases online with Sport Chek"
Posted 4 days ago
"I did order jacket they told me you are going to receive your order in 4 to 5 day i didnt receive my order in 1week i did call them they told me they shiped your order to warehouse i called the warehouse they told me we are going to give the money back but i took you 5 business days i tols them i need that jacket cuz it was for my friend bday thats why i did order and they told me oo sorry we can not do anything for you , you can go buy that from another store or wait for your money i told them can i talk to your manager and they answer me sorry we dont have manager and they hang up the phone on me 0 costumer service"
Posted 1 week ago
"I have to give it a 1 But would like to give it a zERO Sport check is the worst customer service. Don’t ever buy anything on line. They don’t deliver. They’ve been around too long time for a new fresh company wort good customers service"
Posted 1 week ago
"ordered power beats 4 on line as advertised for $230.97 only to have the order cancelled the next day by their warehouse. Called Sport check CSR and they advised me to reorder the beats again and they sent me a 15% off promo for the inconvenience. Reordered and again this morning the order was cancelled by the warehouse. Called CSR again and now the website shows temporary out of stock. I asked if sport check would honor the price was in stock, as I could wait and I wanted to take advantage of their advertised price and I was told no. Absolute horrible customer service, will never purchase from Sport Check again!!!"
Posted 2 weeks ago
"Horrible customer service. My order came to $209 I gave the cashier $220...he put the money in the till and said I still owe $39. I told him I gave him $220 he said no you gave me $170...after arguing I said you need to double check I know what I gave you. He was so rude and said to the girl next to him “do you want to deal with this”. The manager took the cash tray to the back to count it while I stood there for at least half an hour...and when she came back it was over $50 they made a mistake no big deal I understand mistakes happen but never did he apologize and they made me feel like I was wasting their time. After everything was done my kids took the stuff out to the car and I stood waiting for them and overheard the cashiers making fun of me...I almost wanted to return my items...but I definitely will never shop there again."
Posted 3 weeks ago
"I ordered a pair of capix m5 01 19 Rollerblades at sherway gardens,25 the west mall,cru 1690. When i got to the store i was told i was supposed to wait for a confirmation but its ok they will take care of me. After waiting for about 30 minutes the assistant told me that the guy was just confirming the email he will have everything ready in a few minutes.30 minutes later a guy comes up quickly made me sign for a box double packaged and left. I took the box to the car ,on the way home i opened it to find out that the rollerblades were used and in bad condition, the wheels were worn, a hole in the side, used brakes! We had to turn around and go back . when i got back the assistant took the blades i explained the situtation, they assured me that everything would be taken care of and if they cant find me a good pair they would price match me on another and i wouldnt have to pay the difference! With that being said she brought out 3 pairs of rollerblades due to the fact they could not find me a good pair of the ones i ordered. After sampling the rollerblades i made my choice, the manager then comes out and tells me i cant get those ones because theyre more expensive than the original ones i ordered and would have to pay a 170 dollar difference. I was so upset i asked the assistant wether i would have to pay the difference she said "No!" they knew the blades were in poor condition yet still they decided ti package it and rush me out the door and i drove all they way from toronto .im so dissapointed i wasted my entire day and they act like they dont even care!"
Posted 1 month ago
"Ordered a bionic golf glove left hand on line and I was sent right hand glove. Returned it to Owen Sound store and reordered ....when I got home and got confirmation email glove ordered was the wrong size. Called the store and was told they couldn't change the order and told me to call customer service. Called customer service and they couldn't change order so cancelled the order. Tried to reorder but had trouble entering my credit card number into my phone. Gave up as a bad experience."
Posted 1 month ago
"I ordered a pair of runners online because they don't carry them in the store and when I received them them they sent the wrong size and the box was completely destroyed. I had to take them to the store to return them and they could not get me another pair. I placed an order for a pair of runners and tank top as they don't carry them in the store. Somehow the items were sent from different places and I had to get someone to receive both orders for me because I can't have them delivered to my front door. They should tell you this when you are placing the order so you can decide if you want place it or not. I received the pair of runners and again the box was demolished. Returned the shoes as they weren't comfortable and the tank top came with a hole it so back to the store to return it. If they can't ship properly then they shouldn't offer online shopping. This one of the problems with online shopping."
Posted 1 month ago
"They cancelled my order days after I ordered it without notice,absolutely ridiculous I don't want a refund I want the SHOES I ordered I will remember this the next time I want shoes don't order from here It is a waste of time. In fact too make it worse it was during the time they were doing a really good sale on the shoes now will not get a deal and if we we want the shoe we have too pay full price think about that the next time your order from this horrible company that just cancels your order like its no big deal FOUR DAYS after you order it so save your time and money on another shoe company superior too this trashy one come on sport check come on this is something I expect from a random sketchy website not Sportchek THE Sportcheck I honestly expect better save some time and money and go somewhere else I am very very VERY mad and disappointed DO NOT order here You will just end up angry and disappointed like I am save yourself the hassle and order somewhere else"
Posted 1 month ago
"Constantly selling products to only tell you they are not in stock a few days after you're purchase."
Posted 1 month ago
"Never special order for a size of rollerblade. I was told they would order in a special size they took my credit card number took my email and said the order would be in within about five days. They said they would email me when item arrived. I never heard a word from them. Eight days later I have to go to the store to find out what's going on. They couldn't get the item. I was informed of this at the west Edmonton store and I wasn't sure if my credit card was charged or not. I even phoned four days after the initial so called purchase to see if the item had come in and was not informed that they where out of stock in The items size at this time. Who runs this west Edmonton mall store not happy with this kind of service at all"
Posted 1 month ago
"Ordered a $12 pair of weight trying gloves since SC ships to Canada Post outlets I figured they'd use the same method to my place, WRONG! Courier I found out, great now I have to play tag and wait with those idiots, well turns out they blew off my place completely and I received a call from their depot saying it was ready for pick up. I basically told them where to stick it and if I have to leave my place I'm going to buy local cause that defeats the purpose of ONLINE shopping."
Posted 2 months ago
"Ordered a bike on Friends and Family day, arrived in wrong beat up box with broken parts. Returned to store then tried to buy another one online & was told by shift supervisor 'suggest you purchase a bike from another retailer' , this after 3-4 hours on phone trying to rectify situation. 3 agents said we can't sell you the bike you see online, its too high of a pricetag and the order isnt going through. Horrible customer service."
Posted 2 months ago
"uper disappointed with Sport Chek! I find a bike online for a great price and 5 days later they come back and say they don't have it in their fulfillment centers. Why the hell is it online then? Oh and of course I can purchase another one at a much higher price. Isn't there a law against this kind of bait and switch? BTW, I was a first time buyer, guess it's my last time too!"
Posted 2 months ago
"Their "customer service" is a joke"
Posted 3 months ago
"Don't expect any communication from them, or for the customer service team to go out of their way whatsoever to actually provide customer service. I would give them less than one star if I could."
Posted 3 months ago
"Completely displeased with my purchase from sportchek. They will have you waiting for weeks, and then end up cancelling your order without giving anything for the terrible service they failed to provide. Don't buy from here."
Posted 3 months ago
"Never order online."
Posted 3 months ago
Sport Chek is rated 1.90 based on 98 reviews