“Visited Sport Chek Newmarket a couple weeks ago and would like to applaud the assistance I received from the sales personnel with my purchases. In particular, Kahraa - great customer service!”
“At the start of my purchase, in store, problems! No responses, so I got upset. Don't use e mail as they don't respond. Spoke to Customer Care eventually & everything straightened out in a hurry. Started as a mess but then everything improved dramatically. Store on Broadway & Ontario Sts. in Vancouver, excellent at addressing my problems in a efficient & friendly manner.”
“This is a f@$:@ online store!!Never buy anything from them..I bought a shoes and ended up a diffrent product when i received it.I have to return it with lots of inconvenience on my part and have to pay a lot for mailing.”
“I ordered a set of NIKE golf irons on the sportchek.ca website and received my parcel within 4 business days, but when it arrived it seemed rather light. They sent me one golf club rather than the set. When I called to raise the issue, customer service created a ticket for me and said I had to wait 3-5 business days for a manager to take my case and call me back... which I thought seemed a bit ridiculous.
5 days later I received a call stating that they did locate the rest of the clubs and they would be shipped via Purolator and in my possession within 3 days. The clubs came and all pieces were there and in mint condition.
The manager was very nice but the customer service staff were rude and I would likely order online again but preference would be to buy in store!”