Sport Chek Reviews

1.90 Rating 94 Reviews
21% of reviewers recommend Sport Chek
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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Postal Service, Courier
average delivery time
Within 5 Days
on-time delivery
Greater than 41%
accurate and undamaged orders
Greater than 69%
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Over a week
"Very Poor Customer Service! I ordered something online and Canada Post stated it was delivered; however, I never received it. When I contacted Customer Service, they initially stated wait a couple of days and if you still don't receive it, call back and we'll cancel your order. When I called back in 2 days, they advised that I had to wait another 5 days and then call back again......and was left on hold for over 15 minutes....When I advised that I needed the item purchased sooner than that, they suggested I place another order. Why would I place another order when I never received the first one....yet have paid for it.......Will not order from them again!"
Posted 10 months ago
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"Horrible service, Customer service, bunch of lies Never order from this place, Lucky if you ever get your order."
Posted 6 months ago
"I wouldn't recommend SportChek. Customer service is terrible both in store and online. They don't listen to customer concerns. Still waiting for my sons shoes, will take two weeks to receive them."
Posted 10 months ago
"Don't waste your time ordering online here. I placed an order for 5 items (that were online) to only get a message back from them that they were not able to fulfill any single item as they couldn't find it in stock! Not just 1 item, ALL 5 items! Stop wasting customers' time and update your inventory management system!!!"
Posted 6 months ago
"Like other customers if I could give a lower than 1 Star review I would! Placed an order over 2 weeks ago for a single item, they quickly charged me for the item but never shipped it. I have emailed and called multiple times with no resolution just a run around every time! I will NEVER purchase anything with SportChek again. Very dissatisfied."
Posted 8 months ago
"Waited 20 minuets for someone to help us in the shoe department. Staff walked passed us and ignored us. I finally found someone to help us who then disappeared for 10 minutes and we eventually left without getting any service. I spoke to the manager who simply said I’m sorry I will talk to staff. Obviously managers nor the on floor staff any kind of customer service training. The manager definitely has no leadership training and is not equipped to handle or deal with customer complaints. Word of advice, invest in training your staff including your managers. Hire qualified managers and not teenagers to teach your staff."
Posted 1 year ago
"good and fast shipping"
Posted 1 year ago
"Online inventory does not reflect reality- visited store and they didn't have what the website indicated they had in stock, for 2 different products. Took them 25min of looking to confirm. Ended up ordering online, still no updates 7 days after ordering (despite website indicating product was in same major city was me!) Failing at online retail."
Posted 1 year ago
Sport Chek is rated 1.90 based on 94 reviews