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Sport Chek Reviews

2.11 Rating 66 Reviews
27% of reviewers recommend Sport Chek
Company Reviews
2
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Popular Questions:

Delivery

How does Sport Chek deliver? How long does Sport Chek take to deliver? Does Sport Chek deliver on time? How is accuracy and good condition of items delivered by Sport Chek?

Customer Service

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B2C

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Postal Service, Courier
delivery methods
Within 5 Days
average delivery time
Greater than 42%
on-time delivery
Greater than 80%
accurate and undamaged orders
Customer Service
Telephone, Email, Live Chat
communication channels
Under an hour
queries resolved in
Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Catrina Mazur
Verified Reviewer
"I wouldn't recommend SportChek. Customer service is terrible both in store and online. They don't listen to customer concerns. Still waiting for my sons shoes, will take two weeks to receive them."
2 Helpful Report
Posted 4 months ago
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Anonymous
Verified Reviewer
"Very Poor Customer Service! I ordered something online and Canada Post stated it was delivered; however, I never received it. When I contacted Customer Service, they initially stated wait a couple of days and if you still don't receive it, call back and we'll cancel your order. When I called back in 2 days, they advised that I had to wait another 5 days and then call back again......and was left on hold for over 15 minutes....When I advised that I needed the item purchased sooner than that, they suggested I place another order. Why would I place another order when I never received the first one....yet have paid for it.......Will not order from them again!"
2 Helpful Report
Posted 5 months ago
Jack
Verified Reviewer
"Horrible service, Customer service, bunch of lies Never order from this place, Lucky if you ever get your order."
1 Helpful Report
Posted 3 weeks ago
Anonymous
Unverified Reviewer
"Like other customers if I could give a lower than 1 Star review I would! Placed an order over 2 weeks ago for a single item, they quickly charged me for the item but never shipped it. I have emailed and called multiple times with no resolution just a run around every time! I will NEVER purchase anything with SportChek again. Very dissatisfied."
1 Helpful Report
Posted 3 months ago
Anonymous
Unverified Reviewer
"Waited 20 minuets for someone to help us in the shoe department. Staff walked passed us and ignored us. I finally found someone to help us who then disappeared for 10 minutes and we eventually left without getting any service. I spoke to the manager who simply said I’m sorry I will talk to staff. Obviously managers nor the on floor staff any kind of customer service training. The manager definitely has no leadership training and is not equipped to handle or deal with customer complaints. Word of advice, invest in training your staff including your managers. Hire qualified managers and not teenagers to teach your staff."
1 Helpful Report
Posted 6 months ago
Ken
Unverified Reviewer
"good and fast shipping"
1 Helpful Report
Posted 7 months ago
Jennifer
Verified Reviewer
"Online inventory does not reflect reality- visited store and they didn't have what the website indicated they had in stock, for 2 different products. Took them 25min of looking to confirm. Ended up ordering online, still no updates 7 days after ordering (despite website indicating product was in same major city was me!) Failing at online retail."
1 Helpful Report
Posted 8 months ago
Sport Chek is rated 2.11 based on 66 reviews
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