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Sport Chek Reviews

1.98 Rating 83 Reviews
23% of reviewers recommend Sport Chek
Company Reviews
2
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Popular Questions:

Delivery

How does Sport Chek deliver? How long does Sport Chek take to deliver? Does Sport Chek deliver on time? How is accuracy and good condition of items delivered by Sport Chek?

Customer Service

How can I contact Sport Chek? How quickly does Sport Chek resolve customer queries?
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E-commerce
B2C

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Postal Service, Courier
average delivery time
Within 5 Days
on-time delivery
Greater than 45%
accurate and undamaged orders
Greater than 72%
Customer Service
communication channels
Email, Telephone, Live Chat
queries resolved in
Over a week
Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Reviewer
"Very Poor Customer Service! I ordered something online and Canada Post stated it was delivered; however, I never received it. When I contacted Customer Service, they initially stated wait a couple of days and if you still don't receive it, call back and we'll cancel your order. When I called back in 2 days, they advised that I had to wait another 5 days and then call back again......and was left on hold for over 15 minutes....When I advised that I needed the item purchased sooner than that, they suggested I place another order. Why would I place another order when I never received the first one....yet have paid for it.......Will not order from them again!"
3 Helpful Report
Posted 9 months ago
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Jack
Verified Reviewer
"Horrible service, Customer service, bunch of lies Never order from this place, Lucky if you ever get your order."
2 Helpful Report
Posted 4 months ago
Catrina Mazur
Verified Reviewer
"I wouldn't recommend SportChek. Customer service is terrible both in store and online. They don't listen to customer concerns. Still waiting for my sons shoes, will take two weeks to receive them."
2 Helpful Report
Posted 8 months ago
Anonymous
Verified Reviewer
"Don't waste your time ordering online here. I placed an order for 5 items (that were online) to only get a message back from them that they were not able to fulfill any single item as they couldn't find it in stock! Not just 1 item, ALL 5 items! Stop wasting customers' time and update your inventory management system!!!"
1 Helpful Report
Posted 4 months ago
Anonymous
Unverified Reviewer
"Like other customers if I could give a lower than 1 Star review I would! Placed an order over 2 weeks ago for a single item, they quickly charged me for the item but never shipped it. I have emailed and called multiple times with no resolution just a run around every time! I will NEVER purchase anything with SportChek again. Very dissatisfied."
1 Helpful Report
Posted 6 months ago
Anonymous
Unverified Reviewer
"Waited 20 minuets for someone to help us in the shoe department. Staff walked passed us and ignored us. I finally found someone to help us who then disappeared for 10 minutes and we eventually left without getting any service. I spoke to the manager who simply said I’m sorry I will talk to staff. Obviously managers nor the on floor staff any kind of customer service training. The manager definitely has no leadership training and is not equipped to handle or deal with customer complaints. Word of advice, invest in training your staff including your managers. Hire qualified managers and not teenagers to teach your staff."
1 Helpful Report
Posted 10 months ago
Ken
Unverified Reviewer
"good and fast shipping"
1 Helpful Report
Posted 11 months ago
Jennifer
Verified Reviewer
"Online inventory does not reflect reality- visited store and they didn't have what the website indicated they had in stock, for 2 different products. Took them 25min of looking to confirm. Ended up ordering online, still no updates 7 days after ordering (despite website indicating product was in same major city was me!) Failing at online retail."
1 Helpful Report
Posted 1 year ago
Sport Chek is rated 1.98 based on 83 reviews
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