order online at 7 Aug 2022. pick up at toronto leaside location at 9 Aug, First ride at 12 Aug and found the rear brake not work good,also the front wheel and fork is not aligned,simple say is the front wheel is off the center. so I bring it back to the leaside location to have it fix at 13 Aug. they accept my bike and say will send me email to pick it up after is fixed. 15 Aug I got the ready to pick up email, so I go to the leaside toronto location to pick up my bike, they bring me my bike and tell me is all fixed, but after I check it the front wheel off center problem is still the same,it bias to one side ,not at the center. I ask the man service me why? He said he can not fix it but if they still have stock in store ,they can give me another new one or I can return it. I tell him it is perfect if they can fix it because I like the bike a lot. After awhile a man declare himself is the manager name Vu tell me the front wheel off center Problem is normal, it is impossible to fix. the bike is in perfection condition . I tell Vu I want to return it if they can not fix it. He said " you can not return it because you use it already." I asked Vu what if I have a bike mechanic to fix it. will you response the repair bill? He say it can not be fix. also will not response for the bill. no fix, no exchange, no refund and try his best to get rid of me from the store. He does not like the other customers see how he treat an old woman customer. End up I have a skillful mechanic to take off the front wheel and reinstall it. problem is gone. wheel back to normal condition. Vu does not care about my safety. but I do. I am customer of sport check for a long time and always happy about the service but this time is - * hopefully is the first time and last time unacceptable experience. I still love to shop at sport chek But not Leaside Toronto location. I will add a picture after the mechanic fix my bike back to the balance way. to show Mr. Vu it can be fixed if you care!